Master Terms and Conditions

Last Updated: 22th January 2021

Shout Web Solutions Ltd (hereinafter referred to as “Parent”) AND you (hereinafter referred to as “Customer”)


entered into a Master Agreement effective from 17th February 2024. Where the Parent provides Website Design and Development Services, Web Hosting, Email Services, SSL Certificates and Domain Names.

By ordering services from us, you agree to the terms and conditions as set out in this Master Terms and Conditions and to the service related specific Terms and Conditions Detailed, links to those Agreements are:

We accept the following types of payments


BACS Transfer

The easiest and most efficient method is Bank Transfer, you can pay directly into our bank account, the details can be found below our Address on any invoice from us.

Credit / Debit Card

You can now pay online using a Credit or Debit card on our website, you must first be logged into your account on to access your invoices.
Alternatively, we can facilitate this payment over the phone too, please call us on 0333 8000 007 to do so.

Standing Order

Standing Order Payments are only available for Managed Web Hosting and RS Cloud Email Hosting which are paid monthly, the payments are due on the 1st, 2nd of 3rd of each month. When you cancel your service you must cancel your standing order. We may hold onto any overpaymnet of services until you confirm your standing order has been cancelled.

Direct Debit

To fully automate your services with us you can sign up to direct debit. Please ask a member of staff to send your main billing contact a link to our sign up form.

Auto Renewal

Our Auto Renewal service is only available with Standing Order and Direct Debit Payments only, the only services Auto Renewal applied too are:

– Managed Web Hosting
– RS Cloud Email Hosting
– Domain Name
– SSL Certificates


Discounts are available for Managed Web Hosting package only. If you opt to pay your web hosting yearly you will receive the equivalent to 1 months free hosting on your invoice.

Design and Development Staggered Payment

1. After a price is agreed, an initial deposit will be invoiced; it must be paid and cleared in the Parents bank account before any work starts.
2. The remaining items will be scheduled for invoicing will be invoiced upon an agreed schedule, this schedule is irrelevant to the completion of the project, unless being put live.
3. If the project takes longer than 2 months, the final payment may be held until 3 days before the website is due to go live.
4. If the Parent ask for an interim payment(s) based on the work completed. Interim payment(s) will reduce the final payment.
5. Once the project has been delivered the payment schedule will continue as agreed.
6. For smaller jobs, the deposit is at the Parents discretion and may vary.
7. If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working with you until that point; and we would agree to terminate the project. However, if the payment plan has already been completed no refund will be given to the Customer.
8. The initial deposit is only refundable if no work starts.
9. Paying the initial deposit acts as an agreement for the above terms.

Cancellation & Termination of Services

Some of our products have their own cancellation policies, please refer to their individual service terms and conditions for their relevant overriding policies.

A cancellation notice must be received prior to the relevant Renewal Date in order for a cancellation to be effective and processed prior to a renewal date.

Where at our sole discretion we choose to accept a late cancellation notice an administration charge may be applied to any refund issued, in which case no fees are payable.

Shout will not refund to you any fees paid in advance of termination; but if you have pre-paid for 1 year or more of Hosting Services, you are entitled to a pro-rata refund of the remaining months in the annual period (i.e., no partial month fees shall be refunded), less any setup fees and any discount applied to the pre-paid invoice; (c)

You must submit your cancellation notice via email to or create a ticket on My Shout Loud.


On receipt of a valid cancellation notice, we may, at our sole discretion, refund unused time paid. We will endeavour to process all refunds within 30 days of received notice of receipt.

A cancellation notice must be received prior to the relevant Renewal Date in order for a cancellation to be effective and processed prior to a renewal date.

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